REclarity FAQ

I. Support and Feedback

1.1 How do I get support or provide feedback?

If you need assistance, or have any questions or wish to provide us with feedback (good, bad, feature requests, etc.), please email us at support@reclarity.net. One of us will get back to you shortly.

If possible, please email us from within REclarity itself. There’s an easy way to do so that will inform us about your device that may help us better answer your question or track down any bugs you may be experiencing.

Tap “Menu” and scroll down to the GENERAL section. Then tap on Support & Feedback. Doing so will open an email that you can send to us with your question or issue. The email will also tell us information about your iOS version and REclarity version, etc., all of which will help us in killing bugs.

II. REclarity Pricing

2.1 Is the FREE Version really FREE?

YES! REclarity is available for FREE in the App Store. With the free version you can use up to 3 images and up to 30 seconds of recording time. Try it!

The FREE version is fully functional and it’s a great way to get started. If you want more images or more features, you can make “In-App Purchases” (IAPs) that provide additional capabilities including more images, longer recording times, the ability to use PDFs and the ability to personalize your videos for a more polished, professional appearance.

2.2 What if I need more images, recording time or other advanced features?

If you need more capabilities than those provided in the FREE Version, you can UPGRADE your app using In-App Purchases. REclarity IAPs are ONE TIME PURCHASES– they are NOT a monthly fee or a fee per video. REclarity IAPs makes REclarity a great value compared to other video creation apps.

Also, with REclarity, you can use the SAME APP on ALL iOS devices that use the same Apple ID. So you can use REclarity on your iPhone, your iPad and even your spouse’s… assuming you share one Apple ID! This means you pay once and get multiple copies of the App and its IAP on all your devices (that share the same Apple ID).

2.3 What is the “REclarity Plus Upgrade” In-App Purchase (IAP?)

The “REclarity Plus Upgrade” IAP in REclarity V2.0.1 is $9.99 in the USA and it lets you use up to 15 images in your video and/or import the first 15 pages of a PDF file. Also, in REclarity V2.0.1, REclarity Plus Upgrade will support recording times of up to two and one-half (2.5) minutes.

The “REclarity Plus Upgrade” IAP in REclarity V2.1 will also be priced at $9.99 in the USA and it will let you use up to 30 images in your video and/or import the first 30 pages of a PDF file. Also, in REclarity V2.1, REclarity Plus Upgrade will support recording times of up to five (5) minutes.

NOTE: The “REclarity Plus Upgrade” is a one-time IAP– it is NOT a per video charge or a per month membership, and one REclarity Plus purchase is usable on ALL iOS devices registered to the same Apple ID. Also, REclarity users who have previously purchased the REclarity Plus Upgrade in any prior version will be “grandfathered” so that they will get receive the new REclarity V2.1 REclarity Plus Upgrade capabilities without paying additional fees.

2.4 What is the “Personalize Your Video” In-App Purchase (IAP)?

The “Personalize Your Video” IAP, which is priced at $14.99 in the USA, enables you to suppress the REclarity.net Watermark at the bottom of the video and the Signature (the image at the end of your video). You can also create and save up to three (3) customized Signatures and/or Watermarks with your own custom text.

The Personalize Your Video IAP is a one-time In-App-Purchase of $14.99 in the USA– it is not a charge per video charge or per month and it is usable on ALL iOS devices registered to the same Apple ID.

Below are examples of how you can use the Personalize Your Video IAP to add your own branding to the Watemark and your “Call to Action” to the Signature.

III. General Questions

3.1 What is REclarity?

REclarity is an app for Apple iOS devices (iPhone, iPads and iPod touch) that enables real estate professionals (agents, brokers, property managers, title specialists, contractors, estimators, inspectors, insurance agents, etc.) to easily create and share personalized, image-based, Zoom and Point Video Messages (ZaPVM®). With REclarity, you can take and/or select a few images, and, while recording, everything you say and do to your images (swipe, zoom and/or point) is captured and immediately made into a video message on your device that you can share with your customers and colleagues via text, email, YouTube, Twitter, WhatsApp, Facebook, WeChat, Vimeo, Dropbox, Google Drive, etc. or via any other social media app that supports video sharing. Like other Jigsaw Apps, REclarity uses Jigsaw’s patent-pending ZaPVM technology.

3.2 Why use REclarity?

Why type when you can talk? Don’t invest unnecessary time and energy typing out directions and text-based explanations for the photos you are sharing. With REclarity, you can make a narrated, amplified video message in about the same amount of time as it takes to watch it. You simply speak, zoom, and point to create a personalized video message that conveys your thoughts with remarkable clarity. Making a Zoom and Point (ZaP) Video Message using REclarity is similar to swiping through some pictures on your camera roll while talking about them to the person right next to you. It’s that easy.

3.3 How do I get REclarity?

Download REclarity on the App Store at https://appsto.re/us/ZRj17.i It’s FREE.

3.4 How many versions of REclarity are there?

Quite a few! Version 2.1 is the most recent version of REclarity and it is available to download/update now. Version 2.0.1 is the previous version.

3.5 What’s new in Version 2.0.1 and Version 2.1?

In addition to the usual bug fixes and optimizations, we’ve done some updates to support iOS 10. Also, our upgrades just got an upgrade:

  • Create and edit up to three personalized Watermarks as part of what used to be the one-time purchase of the “Personalize Your Signature Option.” The upgrade is now called “Personalize Your Video”.
  • In REclarity V2.0.1, use up to 15 images from your Photos Library or import the first 15 pages of a PDF contract, document, presentation or blueprint and record for up to two and a half minutes as part of the one-time purchase of the “REclarity Plus” option.
  • In REclarity V2.1, you will be able to use up to 30 images from your Photos Library or import the first 30 pages of a PDF contract, document, presentation or blueprint and record for up to five minutes as part of the one-time purchase of the “REclarity Plus” option.

NOTE: All REclarity IAPs (upgrades) upgrades are ONE TIME purchases! There are no monthly or per-video fees.You can also now upload (post) your ZaP Video to YouTube and share the resulting YouTube Link (URL) via text, email, Facebook, Twitter, etc. directly from REclarity.​​

3.6 How many images does REclarity support?

  • Free Version: 3 images
  • In REclarity Version 2.0.1, with the “REclarity Plus” In-App Purchase (IAP): 15 images or the first 15 pages from a PDF file.
  • In REclarity Version 2.1, with the “REclarity Plus” IAP: 30 images or the first 30 pages from a PDF file.

3.7 What is the maximum length of a REclarity video message?

  • Free: 30 seconds
  • ​In REclarity Version 2.0.1, with the “REclarity Plus” In-App Purchase (IAP): two and a half minutes (150 seconds).
  • ​In REclarity Version 2.1, with the “REclarity Plus” IAP: five minutes (300 seconds).​

3.8 Why are REclarity ZaP Video Messages limited to 2.5 minutes and 15 images (REclarity V2.0.1) or 5 minutes and 30 images (REclarity V2.1)?

Please keep in mind that REclarity is really designed to make Video Messages, not movies. Also, please recall that REclarity renders and encodes your videos on your device.

With REclarity Version 2.0.1, at 15 images and 2.5 minutes, with lots of Zoom and Point interactions, your video file size could be as large as 30 MB– which is beyond the maximum file size many email services will allow as an attachment. Also, rendering and encoding your video into MP4 format on your device may take a minute or two.

With REclarity V2.1, with 30 images and up to 5 minutes, ZaPVM files could be 50 MB or larger and take several minutes to encode. With such large ZaPVM files, you will need to upload your ZaPVM to a video sharing service like YouTube (or Vimeo, Google Drive, Dropbox, Facebook, Twitter, etc.) and send a link to the video to your recipients. Please note that for YouTube, REclarity has a special facility on the Share screen for uploading and sending the associated YouTube links to your intended recipients.

3.9 Can I get a private label version of REclarity for my company or organization?

Absolutely! We have an affordable Private Label Program that will turn REclarity into a dedicated, customized app for you and your colleagues.

We’ve designed REclarity to make it easy and affordable to create private label versions. With your logo, Watermark and other customizations, we can tailor REclarity to your marketing requirements. With a private label version of REclarity you and your colleagues can make a lasting and favorable impression on your clients and others in the industry. Prices start at $5,000 which includes important customization for look and feel, elimination of options not important to your application and 50 licenses via the Apple Volume Purchase Program (VPP) that you manage completely. Additional licenses are available at $25 per user and Jigsaw can even administer your licenses for a small fee. For more information, email support@reclarity.net for more details. One of us will get back to you shortly.

3.10 Does Jigsaw have access to the Video Messages I create with REclarity?

Short answer: NO!

The videos that you make with REclarity are YOURS and ONLY YOURS! Jigsaw does NOT keep or troll your videos and all of the sharing services that you use are independent of REclarity and Jigsaw.

Think of REclarity as simply an easy way to make videos with your images, voice and touchscreen gestures. Once you’ve made the video, it’s yours to save, delete, share, etc. Jigsaw has NO access to your videos… unless you want to send it to us for an example, to report a bug, etc.

By the way– some of the other Video Creation services… especially the ones that render your videos in the Cloud… may keep and troll your videos. BE CAREFUL!

IV. Platform Related Questions

4.1 What Apple mobile devices does REclarity currently support?

REclarity V2.0.1 Supports:

  • iPhone 4s and newer
  • iPad 2 and newer
  • iPod touch 5th generation and newer

​REclarity V2.1 Supports:

  • iPhone 4s and newer
  • iPad 2 and newer
  • iPod touch 5th generation and newer

4.2 What iOS versions does REclarity currently support?

REclarity V2.0.1 and V2.1 supports iOS 8.0 and above.

​For users limited to prior versions of iOS, it is still possible to download earlier versions of REclarity via the App Store, but they will not include the new REclarity V2.0.1 or V2.1 features and bug fixes.

4.3 Is there an Android version of REclarity available?

One day perhaps… So far, most RE professionals we have encountered seem to be on iOS. Please email us at support@reclarity.net and request Android for REclarity and we will see what we can do. Also, if you’re on Android, please let us know what smartphone or tablet you use and which version of Android you’re using. By the way… one possibility we are now considering would be a web version of REclarity that would enable Android, MacOS and Windows 10 users to use it.

4.4 What about a Windows version of REclarity?

With the popularity of Windows Surface and the 2-1 touchscreen notebooks with Microsoft Windows 10 support, we are starting to contemplate doing a Windows 10 version, or perhaps a web-based version that would support non-iOS users. Please email us at support@reclarity.net and let us know your thoughts.

V. Image Related Questions

5.1 Does REclarity have an in-app camera?

Yes! You can take one image at a time using the in-app camera. You may access the camera from the Home screen or from the Photos screen.

5.2 From where can I select photos or images to load into REclarity?

You can select images from your device’s camera roll, albums you’ve created, and/or shared photo streams (once the shared images have been viewed full frame on your device).

NOTE: For iPhotos stored in iCloud, you may have to wait a moment after you tap on a photo for it to become uploadable, since it may have to be downloaded from the cloud. If it doesn’t load immediately, tap the photo again (or again). Please be patient…

5.3 How do I add more images to my REclarity Video Message?

If you have the free version of REclarity, you can use up to three (3) images in your Video Message that can be up to thirty (30) seconds long.

To include more than three images or to use PDFs in your Video Message, you must first purchase the “REclarity Plus” In-App Purchase. To purchase the “REclarity Plus” IAP, tap Menu, scroll to the bottom of the menu and tap Upgrade Now. Tap the “REclarity Plus” option to purchase.

In REclarity V2.0.1, once you have purchased the “REclarity Plus” Upgrade (IAP), you can use up to fifteen (15) images (and up to 2.5 minutes of recording time) in your video message. This one-time purchase is usable on all your devices registered to the same Apple ID and is only $9.99 in the USA.

In REclarity V2.1, once you have purchased the “REclarity Plus” Upgrade (IAP), or simply upgraded to V2.1 from a prior version where you purchased “REclarity Plus”, you can use up to thirty (30) images in your video message and make recordings that are five (5) minutes long. This one-time purchase is usable on all your devices registered to the same Apple ID, is only $9.99 in the USA.

Also keep in mind that with the REclarity Plus IAP, you can also load the first fifteen (15) or thirty (30) pages from a PDF file, with REclarity V2.0.1 or REclarity V2.1, respectively.

If you have more image slots available in your current recording, there are two ways you can add photos to your REclarity video:

  • In the upper right corner of the Record screen, tap the Add Images button. From there you can take a new photo or you can select more photos from your camera roll, albums or photo stream.
  • If you have not started recording, you may also tap Menu in the top left corner, and select “Add, Delete, Sort Images.” Scroll down to see the Add Images icon and tap it. You can also rotate, delete or reorder images on this screen, just tap the image you want to rotate or delete and tap the appropriate icon, or press the image you want to reorder and slide it into the new position.

VI. Customizing the Look of Your Video

6.1 How do I remove the REclarity Watermark and/or Signature from my ZaP Video Message?

Removing the Watermark (the “REclarity.net” that appears at the bottom of each video frame) or Signature (the last image that is automatically appended to your video) requires an In-App Purchase (IAP) called “Personalize Your Signature,” which is a $14.99 one-time purchase.

To purchase the “Personalize Your Signature” IAP, tap Menu, scroll to the bottom of the menu and tap Upgrade Now. Tap the “Personalize Your Signature” option to purchase.

Once you’ve made the purchase, you may remove the Watermark or Signature. Tap Menu, and then scroll down and tap the toggle switch for “Show Signature” or “Show Watermark” to turn them off or on.

6.2 How do I customize my Signature?

In REclarity V2.0.1 or V2.1, in order to customize your Signature, you must first purchase the “Personalize Your Video” In-App Purchase (IAP), which is a $14.99 one-time purchase (in the USA).

After you’ve purchased the IAP, tap Menu in the top left corner. Under the CUSTOM SIGNATURE section, tap Create & Edit. On the CREATE/EDIT SIGNATURE screen, you will see four text fields (V2.0.1) or seven fields (V2.1) in which to enter your desired information such as your name, title, company, phone number, or email address.

In V2.0.1, the first two text fields employ a large font than do the last two. Below is an example as how a custom Signature appears versus the default Signature. We will add a video here to show how to do this one day in the near future.

Once you’ve completed your changes, tap Save in the upper right corner to save your Signature. You’ll be prompted to name your Signature so you can identify it in the future (which is particularly handy if you choose to create multiple Signatures).

Once you create and save your new Signature, it will continue to be the default Signature until you select another or turn off the Signature display.

NOTE: REclarity supports up to three (3) Signatures (assuming you have purchased the “Personalize Your Signature” IAP). If you want to change the Name of a Signature, and you currently have three (3) saved Signatures, you will need to delete one first.

6.3 How do I customize my Watermark?

In order to customize your Watermark, you must first purchase the “Personalize Your Video” In-App Purchase (IAP), which is a $14.99 one-time purchase.

After you’ve purchased the IAP, tap Menu in the top left corner. Under the CUSTOM WATERMARK section, tap Create & Edit. On the CREATE/EDIT WATERMARK screen, you will see a text fields in which to enter your desired information such as your firm name, URL, email address or phone number.

Below is an example as how a custom Watermark appears versus the default Watermark. As you can see, the Watermark can be your URL, your Company Name, your Phone Number or Email Address, etc. We will add a video here to show how to do this one day in the near future.

​Once you’ve completed your changes, tap Save in the upper right corner to save your Watermark. You’ll be prompted to name your Watermark so you can identify it in the future (which is particularly handy if you choose to create multiple Watermarks).

Once you create and save your new Watermark, it will continue to be the default Signature until you select another or turn off the Signature display.

NOTE: REclarity supports up to three (3) Watermarks (assuming you have purchased the “Personalize Your Signature” IAP). If you want to change the Name of a Watermark, and you currently have three (3) saved Watermarks, you will need to delete one first.

VII. Using PDFs

7.1 How do I import a PDF document into my REclarity Video Message?

After you’ve purchased the REclarity Plus Upgrade IAP, tap on a PDF in an email or text message attachment or in Dropbox, Google Drive, etc. Now tap on the upload/share icon and tap Open in App, then scroll across until you find and tap the REclarity icon.

REclarity will load the first 15 pages (in REclarity V2.0.1) or 30 pages (in REclarity V2.1) into the app for you to start your new recording.

REclarity converts the PDF pages into images, so you can then delete, rotate or sort them in the Sort screen. If you have less than 15 (or 30) pages in your PDF, you may add additional images from your Photos or Camera as described in V.3, above.

NOTE: You can only start a NEW VIDEO when working with PDFs and you cannot add PDF pages to an existing video. This means if you tap “REclarity” after opening a PDF, REclarity will need to discard your current video to start the new video. REclarity will warn you about this action with an alert.

7.2 Can I add images to a PDF that I have imported into REclarity?

Yes you can! If the page count of your PDF file is less than the maximum number of images allowed in the version of REclarity that you have installed (15 pages in REclarity V2.0.1 and 30 pages in REclarity V2.1), then you may add images up to the limit using the methods described in V.3, above. If the page count of your PDF is at the limit, then you will need to delete PDF pages from your recording prior to adding images.

VIII. Background Music

8.1 Can I add background music to my REclarity ZaP Video Message?

Yes you can!

  • Tap Menu in the top left corner and locate the section BACKGROUND MUSIC.
  • The tap the toggle next to Music.
  • You will see the text “Select A Song” appear under Music.
  • Tap Select A Song.
  • From the next screen you can access your music and select a song to accompany your video. (Please note that only music you have downloaded to your device will appear. Also, please respect copyright laws!).
  • Once you’ve selected your song, you can adjust the volume of the track by moving the song volume slider left or right.

8.2 What type of music do you recommend?

For background music in Zoom and Point Video Messages that you are narrating, we recommend using instrumental music with limited dynamic range that doesn’t overwhelm your voice. Think about what you might hear in a dentist’s office without the accompanying unpleasantness afterwards. If you are not going to narrate your ZaP Video, use whatever you like.. and crank it up! You can even sing along if you want…

8.3 I want to add one of my songs to a video, but I can’t find it in the search Music screen. Why is that?

​​Sorry about that. But you can only add music you have downloaded locally to your device, so make sure your song is not streaming from the cloud, but is actually downloaded to your device.

8.4 How do the volume controls work with the background music?

You can control the volume of the music heard during recording from the menu (before recording) or using the physical volume controls on the side of your device (before or during recording). For narrated ZaP videos, try setting the volume to about ¼ or ⅓. We find that works pretty well with most music. IMPORTANT: if you change your volume during preview or video playback and then start recording again, your music volume will be at the CURRENT setting. Change the music volume to the desired level using the volume controls on your device or access the volume control in the sidebar menu.

8.5 What about YouTube and copyrights?

Jigsaw (the publisher of REclarity) recommends you please be mindful of and respect copyrights. If you are making a publically viewable listing or similar video that will be hosted on YouTube or other public forum, you should be aware that YouTube or the site owner may “take down” your video if they deem it to be using music to which you don’t have a “public performance” license. You can lose your account on YouTube if this happens too often!

You may want to consider downloading music to your phone that is explicitly designed for background music in videos that has been registered with YouTube and other video sharing sites as “public domain” so that you can use it. Alternately, you may want to consider using the “Add Music” facility in YouTube itself. YouTube has a selection of “approved music” that you can easily add to your ZaP Video Message by logging into your YouTube account and editing the video. You can do this from the YouTube Capture App too. Once you’re logged in, you can pick a track and adjust the volume of the track to match your ZaP Video Message. IMPORTANT: YouTube music can be a little loud– even at its lowest setting (depending on the composer), so be sure to speak loudly when making your ZaP Video.

Also note that there is quite a bit of “royalty free” music available that you may use, sometimes only with attribution (i.e., credit to the artist). Below are some links to royalty free music (courtesy http://tubularinsights.com/copyrighted-music-in-video/#ixzz4Y1JgiuVg). These works are usually free and allow you to use them without penalty or fees. Each site may have some stipulations on the way in which you use the work, so be sure to read the type of license they grant.

​​

  • The Public Domain Project: www.pond5.com/free
  • YouTube Audio Library: www.youtube.com/audiolibrary/music
  • Incompetech.com: incompetech.com
  • www.audionautix.com: www.audionautix.com
  • Nathan Wills Music: nathan-wills-music.tumblr.com
  • Audio Micro: www.audiomicro.com/royalty-free-music
  • FreePD.com: www.freepd.com

IX. Recording Related Questions

9.1 What video formats and aspect ratios does REclarity support?

REclarity outputs MP4 (MPEG-4) videos in either 3:4 (portrait) or 4:3 (landscape) aspect ratios. We will add 16:9 and square formats one day (soon).

  • Portrait videos are 3:4 aspect ratio, which are ideal for texting, emailing, Facebook, etc
  • Landscape videos are 4:3 – ideal for YouTube, video sharing sites, MLS, and websites, etc.

NOTE: for the best looking REclarity videos try to use the SAME aspect ratio images as your video format. For example, use Landscape 4:3 when you use mostly landscape images and Portrait 3:4 when you use mostly portrait images. This makes a HUGE difference in your resulting videos.

NOTE: We love YouTube…but we’ve noticed that YouTube does NOT display portrait videos very well, especially when played on desktop systems or projectors. The simplest way to avoid this is to use landscape images and landscape videos when posting to YouTube. If you’re a Portrait junkie and prefer YouTube, we’d recommend reminding your viewers to tap the Expand icon in the YouTube app, which is in the bottom right corner of the video frame that looks like 4 corner brackets:If you have a Vimeo account, we’ve learned Vimeo is more Portrait friendly, so you can also try posting your video there and sharing that link instead.

9.2 Can I change my video aspect ratio before or after I have made a recording?

Yes! Tap Menu (top left button) and scroll down to the button that says VIDEO FORMAT. Tap the button to select a different format. You can select a Portrait 3:4 format or Landscape 4:3 format. With REclarity, Landscape 4:3 is the default format.

9.3 What is the maximum length of a REclarity ZaP Video Message?

  • Free: 30 seconds
  • With the REclarity V2.0.1 “REclarity Plus” In-App Purchase (IAP): 150 seconds (2.5 minutes)
  • With the REclarity V2.1 “REclarity Plus” In-App Purchase (IAP): 300 seconds (5 minutes)

9.4 How do I pause a recording?

Simply tap the Record button to pause your recording. Tap Record again to start recording again.

9.5 What does pausing my recording allow me to do?

When you are paused, everything you have recorded up to that point is saved in a recording “segment”. You can see the number of segments you have by looking at the little vertical lines in the progress bar.

One thing you can do during pause is delete segments from your recording. Each time you press delete, you will erase the most recent segment. Be careful, once you’ve deleted a segment, it’s gone for good.

You can tap the left or right arrow button to go back to the previous image or forward to the next image.

You can also adjust some of your settings during pause. For example, you can tap Menu (top left corner) and adjust your video format or add music to the next segment you record.

You can change your pointer by tapping on the pointer icon and selecting a different pointer.

If you have more image slots available, you can add images to the end of your recording.

9.6 How do I delete a segment?

When you pause your recording, two options instantly become available to either side of the Record button:

To the left of the Record button, you’ll see the option to DELETE. Tap DELETE once to remove the last segment from your recording. You can continue deleting segments you have created, starting with your most recent. Tap Record again to continue recording your message.

To the right of the Record button, you can tap PREVIEW if you’d like to watch what you’ve already recorded before deleting any segments and prior to rendering and encoding (on the Share Screen). You may stop PREVIEW at any time by tapping STOP.

NOTE: In PREVIEW mode, neither the Watermark nor the Signature Page are shown since the video must be rendered (on the Share Screen) in order for these effects to be appended.

9.7 How do I use the Pointer?

The Pointer is on by default. While you are recording, single tap anywhere on your image to apply the Pointer.

9.8 How do I change the Pointer?

You change the pointer right from the Record screen– either before you start recording or while you are paused during a recording.

The active Pointer is shown on the upper left side of the Record screen before recording or while you are paused during a recording. Before you start recording or while paused, simply tap the Pointer icon and a menu of Pointer options (the Pointer Toolbox) will appear. Select your new Pointer by tapping the Pointer Shape you want to use. Tap the Record button again to put it in action!

You can also change pointers once you’ve started recording. Tap the Record button to pause your recording. When you pause your recording, the Pointer Toolbox will reappear in the top left side of the screen. Select your new pointer, then tap the Record button to continue where you left off.

When you select a pointer, it is saved as your default for future use.

9.9 Can I zoom in on an image while recording?

Yes indeed! Double-tap or pinch anywhere on the image to zoom into that point.

NOTE: You may see a momentary flash of a pointer when you double-tap zoom. Don’t worry… REclarity calculates whether you are zooming or pointing and will discard the pointer if it’s not being used.

9.10 How far in can I zoom on my images?

When you double-tap, the image zooms to 200% of the original size. Pinching zooms to 500% of the original.

9.11 Can I save my recordings in progress?

Yes! When you tap the Record button to pause the recording, everything recorded up to that point is saved as a segment. If you exit the app, in most cases, your work will be saved so you may resume it later. When you restart the app, you will be asked whether you want to start a new recording or resume the one on which you were working. BE SURE TO SELECT RESUME if you don’t want to start over.

9.12 How many segments can I have in a recording?

There is no limit to the number of segments. You are only limited by the recording length (30 seconds free, 2.5 or 5 minutes with the REclarity Plus Upgrade for REclarity V2.0.1 or REclarity V2.1, respectively).

9.13 Can I go back and edit my recordings?

Kind of. During a recording session, when you pause, you can delete the most recent segment to re-record it or start over. You can continue deleting segments all the way to the beginning of your recording.

Also, from the Share screen, you can go back and continue recording (i.e., append more segments to the end of your recording) if you have time left, or delete the most recent segment to free up some time. You can do this over and over to delete multiple segments.

IMPORTANT: Once you’ve left the current recording session, you cannot go back and re-record without deleting your video.

X. Sharing Your Video

10.1 How do I share my Zoom and Point (ZaP) Video Message?

When you’re finished with your recording, tap the Record button to pause and then tap Share in the top right corner of the Record Screen.

REclarity will start rendering and encoding your video (remember you can change your video aspect ratio by using the menu– see IX.2, above, for details).

Once rendering and encoding is complete, you can save your ZaP Video Message (highly recommended if it’s long and/or important) or share it via text, email, YouTube or Facebook right from the Share Screen.

Simply tap on the appropriate icon from the various options in order to access the right sharing mechanism.

You may also share your ZaP Video Message via WhatsApp, WeChat, Google Drive, Vimeo, Capture (YouTube), Dropbox, Twitter, etc., by tapping on the Open in App icon and then selecting the desired service that you have installed on your device. NOTE: you will have to give REclarity permission to access these services.

Also note that REclarity has a button that allows you to post your video to YouTube and share the resulting YouTube link directly from the REclarity Share screen. This is a really handy way to send a long video.

You may also share your ZaP Video Messages by saving them to your photos and then using the sharing app (e.g., Capture, Facebook, Vimeo, WhatsApp, WeChat, etc.) to upload your video. In many cases, the options available to you for adding tags and customizing your upload and sharing may be broader with the sharing service app than what we can provide directly from REclarity.

IMPORTANT: The videos that you make with REclarity are YOURS and ONLY YOURS! Jigsaw does NOT keep or troll your videos and all of the sharing services that you use are independent of REclarity and Jigsaw.

10.2 What is the file size of the ZaP Video Messages made with REclarity?

Like many things in life… it all depends!

The video file size for a ZaPVM depends on the number of images, the resolution of the images, the length of the recording and how much you interact with the images. ZaP Video Messages range from 85 kB to 250 kB per second (5 MB to 15 MB per minute). A good rule of thumb is that a typical ZaP Video will be about 200 kB per second, or about 12 MB per minute. They can be smaller if you have fewer, low resolution images and don’t interact much with them and they can be bigger if you have more high resolution images and interact a lot with them.

IMPORTANT NOTICE ABOUT EMAIL: If you wish to share a ZaP Video Message via email, your best bet is to share it from INSIDE THE APP using the Email button on the Share screen. Doing so will ensure that your ZaP Video quality is preserved. If you share a ZaP Video from your library (photos), iOS and/or your service provider may compress it or reduce the resolution.

ANOTHER IMPORTANT NOTICE ABOUT EMAIL: Many email systems limit attachments to 10 or 25 MB, so a big ZaP Video Message may not be shareable via email. To share a big ZaP Video Message file, you may need to upload it to YouTube, Dropbox, Google Drive, Vimeo etc. and share the link with your intended recipients.

IMPORTANT NOTICE ABOUT TEXT MESSAGES: Unless you’re using an app like iMessage, Facebook Messenger, WhatsApp, or WeChat, sending a long ZaP Video via text may not be ideal, since many service providers (AT&T, Verizon, and other weasels, etc.) compress the heck out of or truncate (e.g., chop down to one minute) the videos before sending. This is especially true if you’re sending to someone with an Android device. Your best bet is to use email, one of the apps mentioned above, or upload to YouTube, Vimeo, Google Drive or DropBox and share the link.

XI. The Menu

11.1 What is the Menu?

The Menu is a list of additional settings, options, and information available when you tap Menu in the top left corner of the app. As of Version 2.0.1 and 2.1, the current structure of the Menu is as follows:

NAVIGATION

  • Start Over – Discard your current ZaP Video Message and start a new one.
  • Add, Delete, Sort Images – Add, remove, rotate or change the order your images will appear in your video. When you select the first image, you can rotate ALL of your images at once. This is really handy when you import PDFs.
  • Record – Begin recording your message (only displayed when available).

VIDEO FORMAT

  • Landscape 4:3 – Select for wide videos.
  • Portrait 3:4 – Select for tall videos.

MUSIC

  • Music On/Off – Select to have music play in your video.
  • Select a Song – Search your library for a song.
  • Play/Pause the song
  • Song Volume slider – Slide left or right to adjust the volume.

CUSTOM SIGNATURE

  • Show Signature On/Off – Display or suppress your Signature.
  • Create & Edit – Create and edit your Signature.
  • Current: (Signature Selected) – Choose which Signature to display.

CUSTOM WATERMARK

  • Show Signature On/Off – Display or suppress your Watermark.
  • Create & Edit – Create and edit your Watermark.
  • Current: (Signature Selected) – Choose which Watermark to display.

SETTINGS

  • Autosave Video On/Off – Activate to automatically save each encoded video to your Camera Roll and the REclarity album.
  • Show Watermark On/Off – Display or suppress the REclarity Watermark
  • Pointer On/Off – Display or suppress the current pointer icon and access to the pointer library on the Record screen while paused.
  • Loop Images On/Off – After displaying the last image, the forward arrow automatically goes to your first image.

GENERAL

  • Support & Feedback – Send us an email (to support@reclarity.net) with your device information and any issues, suggestions, or comments you have about REclarity. This is a great way to ask us a question or to report a bug.
  • App Info – Tells you the Version and Build Number of the App.
  • Getting Started – Instructions for how to create your first ZaP video.
  • Rate this App – Link to REclarity on the App Store.
  • Legal – List of the third party software used in REclarity.
  • Receive Email Updates – Let us know you would like updates from us.
  • Tell a Friend – Know someone who might really need REclarity? Tell them how to get it!
    • Email
    • Text
  • Upgrade Now – Displays the list of available upgrades
    • Personalize Your Signature – Enables you to disable the REclarity Watermark and/or Signature if desired and to create, edit and use up to three personalized Signatures and Watermarks for your ZaP Videos!
    • REclarity Plus Upgrade
      • REclarity 2.0.1: Use 1-15 images and record up to 2.5 minutes. Import the first 15 pages of a PDF document into REclarity.
      • REclarity 2.1: Use 1-30 images and record up to 5 minutes in duration. Import the first 30 pages of a PDF document into REclarity.
    • Restore Purchases – tap this if your previously purchased upgrades are not displaying a check mark next to the description and are not available in the app.

11.2 What are the available Upgrades?

Personalize Your Videos: $14.99 IAP in the USA (One-Time Purchase)

All ZaP Video Messages include a final image that is automatically appended to your video called a Signature, and a Watermark (the “REclarity.net” URL) on the bottom of each image in the video. This $14.99 (USD), one-time, in-app purchase (IAP) allows you to customize or remove the REclarity Signature and/or customize or remove the REclarity.new Watermark from your video. You may create up to three custom Signatures with four lines of text each and up to three custom Watermarks to personalize your videos.

REclarity Plus Upgrade: $9.99 IAP in the USA (One-Time Purchase)

This $14.99 (USD), one-time IAP allows you to increase the number of images and the length of the recording for every video you create. It also enables you to import PDFs.

  • FREE Version of REclarity: Three (3) images and 30 seconds of recording time (no PDF import capability)
  • REclarity Plus Upgrade for REclarity V2.0.1: Fifteen (15) images and two and one-half (2.5) minutes of recording time. This upgrade also allows you to import the first 15 pages of a PDF presentation or document to create a new ZaP Video Message.
  • REclarity Plus Upgrade for REclarity V2.1: Thirty (30) images and five (5) minutes of recording time. This upgrade also allows you to import the first 30 pages of a PDF presentation or document to create a new ZaP Video Message.

Restore Purchases: This allows you to restore the IAPs you have already made in case you have a new device or need to re-download the app to your device. By the way, if you have previously purchased either Personalize Your Videos (previously called Personalize Your Signature) or Reclarity Plus in ANY prior version, you will be able to Restore Purchases and get the new capabilities described herein with NO additional cost. What a deal!

NOTE: If you have multiple devices that use the same Apple ID, each device can access the upgrades previously purchased by tapping Restore Purchases.

XII. Known Issues

12.1 “Open in App” Issues

“Open in App” is a powerful sharing feature that allows you to load your video message into a variety of video editing, storing, and sharing apps. If you find that you cannot use Open in App to share ZaP Video Messages that you make with REclarity, there may be several factors that could be causing this issue.

If you tap “Open in App” from the Share screen and nothing happens, the most likely reason that we have seen is that you currently do not have a third party app capable of “ingesting” video installed on your device. Keep in mind that Open in App is an Apple controlled function. It has been designed so that it will only trigger if you have an app such as Capture, Google Drive, or WhatsApp installed on your device. Once “Open in App” is triggered, you will see all of your Apple Approved Open in App video-capable apps displayed, including AirDrop, Notes, iCloud, iMovie (all from Apple), as well as approved third party apps like Facebook, Facebook Messinger, Capture, WeChat, Dropbox, Google Drive, Vimeo, etc.. We don‘t know why Apple has decided not to trigger the “Open in App” function with for all apps, but we do know that if you install a third party video ingest app such as WhatsApp, the function will work just fine.

NOTE: Using a third party app such as WhatsApp or Facebook Messenger for sharing your ZaP Video can be very useful if you are sharing a long video with many images and lots of Zoom and Point interaction. Such video messages can be larger files and these apps won’t compress them and degrade the integrity of the message, which can happen occasionally. (Please see above for more information on file size.) Otherwise, feel free to use one of the other share options available on REclarity’s Share screen. Currently, you can send your ZaP Video Message via text or email, you can upload the video to YouTube and share the link, and you can post your video directly to Facebook.

12.2 Android Funk

If you have sent a ZaP Video Message to a friend that has an Android device, and they said it looks small or odd, you may wonder what’s going on. We now know the culprit.. and it’s your friends at AT&T, Verizon, etc. When a video, any video, is sent via SMS, the service provider will usually compress it or truncate it (chop it down to 1 minute), which causes it to lose some of its quality. Specifically, the sound may not be as crisp and the video quality may not be as great or it may be limited in duration. One thing you can do is play around with the display options on your video player, that might help reduce the weirdness. The rest is kind of out of our hands, sorry about that! You may want to use another messaging service next time, like WhatsApp or Facebook Messenger. Also, you may want to upload your ZaP video to YouTube (or other services) and send them the link to the video. This capability is built in to REclarity and it’s really easy to use.

12.3 Email Limits

If you send long ZaP Video Messages via email, you may find they are blocked by the email providers. Keep in mind that ZaP Video Messages are typically 12MB per minute or so. With a 2.5 minute ZaPVM, you may be at 30 MB, which may exceed the limits of your friendly neighborhood email provider.

As we have seen, each email service provider sets limits on the size of file they will allow you to attach to an email. For example, gmail currently has a 25MB limit. If your recording is very long or has many images and many zooms, it may create a video file that exceeds the limit set by your provider or your recipient’s provider and some services are not very good at warning you about this limitation. If you have trouble sending a long video via email, you may want to upload the video to YouTube, Google Drive, DropBox or Vimeo and share the link, or try an app like WhatsApp or Facebook Messenger. May the force be with you…

XIII. Desired New Features

13.1 Desired New Features

As you learn REclarity, you may start to wonder… “it would be great if I could just do this…”. We have those thoughts too. So below is the wish list we contemplate on a regular basis. If you have some other ideas or some reasons why one or more of the items listed below should be in a given priority, please let us know. Email us at support@reclarity.net and chime in… it’s your app too (now!).

  • Android Version– but for which Android?
  • Windows 10 Version
  • HD Output (e.g., 720P, possibly 1080p)
  • Ability to send the photos or PDF used in a ZaP Video Message along with the ZaP Video Message itself in a single email or zip folder
  • Different Pointers
  • Better Cloud Based Photo Support (getting images from Google Drive, Dropbox, etc.)
  • Image Search– being able to get images right from Google into the app
  • Automatic subtitles
  • Automatically translated subtitles
  • Powerpoint ingest ability
  • Ability to stage photos before recording
  • Ability to add text to photos before recording
  • Ability to highlight text in a PDF before recording
  • Ken Burns effect on images during recording
  • Ability to automatically make a video with images and music
  • More, different transitions
  • Ability to add a business card as the Signature
  • Ability to use Darth Vader’s voice when I record a video